We strive to ensure your satisfaction with our premium products. If you are not completely satisfied, returns are accepted within 30 days of receiving your order under the following conditions:

• Products must be unused, unopened, and in their original packaging.
• Refunds will be issued to the original payment method, excluding shipping costs.
• Items that are opened or used are not eligible for return unless they are defective.

For assistance or to initiate a return, please contact our Customer Support Team:

• Email: info@thekocous.com

Once your return is approved, instructions for sending the product back will be provided. Please note, refunds or replacements do not constitute an admission of liability, and we reserve the right to investigate claims that appear unfounded.